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Customer Service
Service seeking value, Credit creates wealth.
  • Why choose Telefong?
    Deep industry insight and excellent customer service
    We provide excellent services to over 200 customers in more than 20 industries including finance, government, manufacturing, and telecommunications across China.

    24/7 response to customer needs
    Our team of engineers provide customers with all-weather high-quality services to ensure the operation of the enterprise.

    Quality control, excellent security service guarantee
    We implement strict ISO quality system standards. Our senior project managers efficiently control all aspects of the project.
  • Overall advantage
    One-stop shop :Professional technical ability 、ICT Program、Business capabilities cover the whole country、Quality service capability 、The best solution
    TELEFONG COMMUNICATION TECHNOLOGY
  • Technical Team
    ①Project manager
    Excellent technical capability, long-term project experience, superb leadership ability
    ②Pre-sales engineer
    Comprehensive analysis of customer needs, brainstorm technical solutions, and response to customer questions
    ③Operation and Maintenance Engineer
    High availability of operation and maintenance services, continuously optimizing system architecture and improving resource utilization

    Project manager qualification: first- and second-class construction engineer, PMP project manager certification;
    Technical engineer qualification: CCIE, CCNP, CCNA, HCIE, HCNP, HCNA, OCA, OCP, OCM, etc.
  • Service chain management
    Pre-sale :
    Professional marketing personnel responsible for customer contact

    On sale :
    Professional solutions and business coordinators responsible for providing strong support to front-end marketers

    After sale :
    The professional customer service team responsible for ongoing customer support including return visits and effective information feedback
  • Service purposes
    customer demand :Customer satisfaction is the standard

    Move customers 、VIP treatment 、Responsibility comes first 、Personal consultant 、Efficient and fast 、smiling service
    TELEFONG COMMUNICATION TECHNOLOGY